Shakti 5 year warranty

HOW TO SUBMIT YOUR WARRANTY

To start a warranty claim, email our customer service team at shaktimatacupressure@gmail.com. Tell us which Shakti product is giving you trouble and ask for a Warranty Form. We also need photos showing the fault.

Our team will then work with you to collect more detail about the issue. If it is covered by the warranty, we will organise the return of your product.

As soon as the warranty item arrives back at our warehouse, we will put a solution in place.

LIMITED WARRANTY

We are proud of the Shakti products we make, and we warrant to the person who first bought the product ("you") that every Shakti product will be free of defects in workmanship and materials throughout its applicable Warranty Period, subject to the conditions below.

For a warranty claim to be approved, all of the following must be true:

• The product was bought from us directly, from a Shakti authorized dealer, or from our Amazon listing;
• You can provide proof of purchase;
• The faulty item is returned to us;
• The product was used only as intended and in line with its care instructions;
• The policy was created on 15 August 2022 and covers every purchase made after that date.

If a defect shows up while the product is being used as intended and cared for as instructed during the Warranty Period, we will repair or replace the faulty product or part, at our discretion. The warranty does not cover defects caused by third-party modifications, repairs or replacement parts.

Punctures, scratches, ordinary wear and tear, and the natural fading of colours and breakdown of materials over long periods of use are not covered. Any limited edition product still under warranty will be replaced, at Shakti's discretion, with the same size product in a different colour depending on what is available.

Organic cotton and foam are porous materials, so stains and tears can happen. That is not treated as a fault with the product and is not covered by the warranty.

WARRANTY DISCLAIMER

Where the warranty applies, Shakti Mats will repair or replace, at our discretion, the item or any part or component judged to be defective. 

Shakti may change products and designs at any time without any obligation to apply those changes to products already finished, or to those already held by dealers or customers. Products repaired or replaced under this warranty may or may not include such changes.

Damaged products must be sent back directly to Shakti, in the original box or suitable cardboard packaging, with freight prepaid.