SHIPPING & RETURNS
Want the full picture on how we ship, need news about an order on its way, or looking for the details of our returns policy? You've come to the right page.
Shipping
We deliver everywhere in the United States from this website, and Economy shipping is free on any order above $60.
Need to know where your parcel is? Take a look at your order status or check the email updates we've sent you.
Order processing
Every order placed before 2 pm CST on a business day is packed and sent out the very same day.
Anything ordered after 2 pm CST, or over a weekend or public holiday, leaves us on the next business day.
Do keep in mind that there can be delays in processing during sales and holiday periods.
Shipping services
You can choose between Economy and Express when your order ships.
Economy
Economy shipping costs nothing on orders over $60. Below $60 it is a flat $8. After dispatch, delivery to metro areas usually takes 3-5 business days. For Hawaii and Alaska, allow 5-10 business days to metro areas. Non-metro addresses in any state may need one extra day.
Express
In a hurry? Pick Express at checkout for a small charge based on the weight of your order. Once dispatched, metro deliveries usually arrive within 2 business days. Hawaii and Alaska metro areas take around 2-4 business days. Add a day for non-metro addresses in any state.
Order tracking
The moment your order leaves us, we email you a confirmation with your tracking number and a tracking link.
For anything further on your delivery, use the tracking link in that email or open your order status.
Shipping internationally
Beyond the United States we also deliver to Canada, the United Kingdom, Europe, New Zealand, Australia, Hong Kong and Singapore.
Ordering for a friend or a relative in one of those places? Just contact us.
Returns
We know it: choosing a set of spikes to relax on is hard when you can't try them out first.
That is why you can send your purchase back at no cost for a refund or an exchange within 60 days of your order arriving, as long as the items come back in the same condition you received them. Change-of-mind returns are not accepted on gift cards or clearance (final sale) items.
And if your Mat and/or Pillow turns out to be too gentle or too intense once you have tried it, you can swap it free of charge for another intensity within 60 days of receiving your order, provided it is in good condition.
Requesting a return
Returns for a refund or an exchange can be requested online here.
Have your order number and the email address used for the purchase ready. Sending back a gift? Choose the 'returning a gift' link on the return request form.
Do bear in mind that only one exchange per order is possible.
Return Address
As soon as your return request is approved, post the parcel to our warehouse.
Team Shakti USA LLC
C/O RET_ATL_1
190 Bridgeport Blvd
Moreland
GA 30259
United Sates
Processing your return
After your return reaches our warehouse, we aim to have it processed within 5 working days.
Asked for an exchange? An email with your tracking details lands in your inbox the moment it is processed.
Asked for a refund? You will get an email confirmation as soon as it goes through. Keep in mind the money can take another 1-2 days to appear on your original payment method.
Returning items purchased from a retailer
Anything bought from one of our retailers cannot be returned directly to Shakti. If you want to return a Shakti product that came from a retailer, please sort it out directly with the shop where you bought it.
